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Returns Policy

Returns Policy

 

Please contact us before 7 days of receipt if a purchased product is not correct or faulty.

Returns made during a 14 day cooling off period must be unused and in original unopened packaging. Any items meeting this condition will not be accepted. It is recommended that any returns be properly insured as we cannot be held responsible for losses or damaged returns. No reimbursement will commence for original return costs or Postage & Packaging if you return for any reason other than a fault during the EU 14 day cooling off period.

Some items may not be returned due to hygiene and safety reasons. Opened, Used or filled atomisers, e liquid, drip tips are among the items not accepted for return.

To return your product, you should mail your product to: Vape Don, 91 Ingram Road, Gillingham, Kent, ME7 1SH, United Kingdom.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@vapedon.co.uk and send your item to: Vape Don, 91 Ingram Road, Gillingham, Kent, ME7 1SH, United Kingdom.